Appointments

Book or cancel an appointment at Pinhoe and Broadclyst Medical Practice

Before you book an appointment

See a pharmacist

Many conditions can be treated without the need to see your GP.

Self-care

Help and support available from many National and Local Organisations

Book an appointment

We provide a mixture of appointments, and it is important we have as much information as possible to be able to offer you the appointment that is most appropriate for you medically, but also that you want, recognising that sometimes people prefer different approaches.

Urgent appointments

If your problem is urgent and you need seeing today (i.e. it cannot wait), please telephone the practice on 01392 469666. Please do not contact us online for urgent problems, as due to the volumes of contacts, there is a risk your care will be unnecessarily delayed.

You will be offered an appointment or you might receive a telephone call to triage the problem.
Our duty team consists of GPs and paramedics working together at both sites most of the time.
Please ensure you give our reception team as much information as possible so we can offer you the fastest and most appropriate care

Routine appointments

All of our routine GP appointments are available to book online via the NHS App, by calling us on 01392 469666, or you can request advice via our online portal Accurx.

We aim to respond to our online queries within 48 hours.

Physiotherapist

We have a limited number of appointments that you can book with our physiotherapy team. These need to be requested by telephone by calling 01392 469666

Sickness certificates (fit notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel vaccinations and flying

Please note, we no longer provide a service for travel vaccinations. We will still offer all NHS vaccines free of charge for travel purposes. For more information, see our page on travel vaccines.

Home visits

These are reserved for patients who cannot attend the surgery due to health reasons. Please try and request this as early as possible in the day (preferably before 10.30am) as these tend to be performed over lunchtime to avoid interfering with clinics.

You may be visited by a GP or a paramedic, but any request is likely to be triaged first to ensure the correct person visits you.

Training practice

As a training practice, we regularly have medical students. They may be sat in with the GP, observing the consultation. Occasionally, you may be offered an appointment with a medical student if you phone to book. Their work is supervised and you will be reviewed by one of the GPs at the end of the appointment.

If you do not wish to see a medical student, please just tell us. This will not affect your care, and we all understand that sometimes it is not what a patient wants.

We are also a training practice for GPs. GP trainees are qualified doctors, who are specialising in General Practice, and who are supervised by one of the regular GPs in the practice, and you may be offered an appointment with a GP trainee if you phone up.

Interpreters

We are part of the Language Empire service for overseas patients who have difficulties with speaking English.

We use Sign Solutions for patients who require BSL sign language to communicate, and ask that these appointments are booked via reception so we can organise this in advance.

Change or cancel an appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

To cancel your appointment:

Use your NHS account (through the NHS website or NHS App)
Cancel using the GP online system
Phone us on 01392 469666
Reply CANCEL to your appointment reminder text message

Out of hours

Enhanced access

Ask at reception for enhanced access information

Life threatening

Call 999 or go to A&E now if:

you or someone you know needs immediate help
you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent but not life threatening

Visit an urgent care centre if:

You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

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