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Prescriptions
Please follow the guidelines and choose the right option for you.
Ordering a repeat prescription
The quickest and safest way to request your repeat prescription is via the NHS app or contacting us online
For patients who use Broadclyst Dispensary (those who live more than a mile from a pharmacy)
- We aim to turn around urgent, acute prescriptions on a same-day basis wherever possible.
- Routine requests have a 3-day turnaround from requesting to being ready to collect.
- We can also deliver to certain locations. Find out more about our dispensary
We always aim to issue your prescription within two working days of receiving the request in the surgery. We can send them electronically to a pharmacy of your choice, just let us know if you have not already.
When ordering your prescription by any route, unless there is an issue we need to contact you about, you can assume your prescription will be processed within 2 full working days of requesting it from the surgery. It will be sent to the pharmacy of your choice electronically, or you can collect it from us, just let us know if you have not already
Please remember, the pharmacy will also need time to dispense your medication. Therefore, please order in good time and don’t wait until you’ve nearly run out.
We do not accept repeat prescription requests over the phone.
When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
The NHS app
Order repeat prescriptions via the NHS App or NHS website, and have them sent to a pharmacy of your choice.
Contact us online
The easiest way to order your prescription is by using our online services.
Online form
If you're not registered with our online services, you can use our online form
Order your repeat prescription via our online Repeat Prescription form. No account required.
In person
Drop it into either surgery, using the box provided in the foyer at either site.
By post
Post your request via Royal Mail
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription, please contact us.
Further prescriptions information
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescriptions charges
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.