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Dispensing
We are a Dispensing Practice with our dispensary based at the Broadclyst surgery.
We are only allowed to dispense for those patients who live more than 1 mile/1.6km from a pharmacy (as the crow flies).
5 good reasons to use your local practice dispensary
- A skilled Dispensary Team
- Repeat Prescription Service
- Automatic Repeat Medication Service
- One-stop convenience
- Dispensing on your doorstep
We can dispense to patients who live more than 1 mile/1.6km from a pharmacy (as the crow flies)
Also available from this dispensary
- Home delivery service
- Card payment facility
- Help and advice with your medication
We are always happy to help. Just ask us, today!
Dispensary
To collect your medication from the dispensary:
| Order Placed | Collect After 1pm on |
|---|---|
| Monday | Thursday |
| Tuesday | Friday |
| Wednesday | Monday |
| Thursday | Tuesday |
| Friday | Wednesday |
- We can issue, dispense and have your regular repeat medication waiting for you to collect without you having to place an order. Once we have received a completed consent form a confirmation will be sent you detailing which of your medicines are suitable for this service.
- Weekly medication dosage system in blister packs.
- Free home delivery of medication (subject to suitability) –
- Deliveries happen Monday, Tuesday Wednesday, Thursday & Friday Morning. We aim to reach you by 2pm.
- Or collection can be made at one of our drop off points – Broadclyst Post Office; Clyst St Mary Post Office; Whimple Post Office; Stoke Canon Post Office; Cranbrook Vets
Please note: Any requests received after 6pm will be processed the next working day.
Please order in plenty of time. We recommend that you place your orders one week before you need your delivery.
If you aren’t sure whether you are eligible for dispensing, just ask at reception.
We are fortunate to have an on-site dispensary at Broadclyst Surgery and can dispense medicines directly to our dispensing patients. Our dispensary provides high-quality, efficient, and personalised care to ensure that patients receive the best possible service.
Our Services:
- Prescription Dispensing: Our skilled dispensary team is here to dispense your prescriptions accurately and promptly. We work closely with our clinicians to ensure that you receive the correct medication and dosage.
- Medication Advice: Our dispensers are knowledgeable but not clinically trained. They can help you to book with who can give you advice and answer any questions you may have about your medications.
- Repeat Prescriptions: For your convenience, we offer a repeat prescription service. You can easily request your repeat medications online using NHS App or Patient Access or in person, and we will have them ready for you to collect.
- ARMS: We offer Automatic Repeat Medication Service. This means we request repeat medication on your behalf every month and get them ready. We also offer Home Delivery service.
Who can use the Dispensary?
Patients registered at Pinhoe & Broadclyst Surgery and who live within a mile as the crow files from the dispensary may obtain their medication from the dispensary. We can also dispense to temporary residents. If you are unsure please ask our PSA team to check your eligibility.
When is the Dispensary Open?
What to do when Practice is closed?
If you need medication when the Practice is closed please telephone 111 who can arrange a prescription to be sent electronically to your preferred community pharmacy.
Take your repeat medication slip to any community pharmacy who may be able to give you an emergency supply.
Problems, Concerns, Complaints or Compliments?
If you have a problem with your medication or dispensary, please speak to one of our dispensers or Dispensary Business Manager in the first instance. We can usually resolve any issues quickly.
If your concern cannot be resolved, or you feel you need to raise a complaint please visit our complaints page
Compliments and constructive feedback are always welcome!